{"id":46380,"date":"2025-10-24T11:46:21","date_gmt":"2025-10-24T09:46:21","guid":{"rendered":"https:\/\/santapola.es\/?p=46380"},"modified":"2025-10-24T11:48:55","modified_gmt":"2025-10-24T09:48:55","slug":"les-oficines-de-turisme-de-santa-pola-renoven-amb-exit-la-q-de-qualitat-turistica","status":"publish","type":"post","link":"https:\/\/santapola.es\/ca\/les-oficines-de-turisme-de-santa-pola-renoven-amb-exit-la-q-de-qualitat-turistica\/","title":{"rendered":"Les oficines de turisme de Santa Pola renoven amb \u00e8xit la Q de Qualitat Tur\u00edstica"},"content":{"rendered":"<p><strong>Les Oficines de Turisme de Santa Pola han superat amb \u00e8xit l&#8217;auditoria de seguiment per a la renovaci\u00f3 del distintiu Q de Qualitat Tur\u00edstica, atorgat per l&#8217;Institut per a la Qualitat Tur\u00edstica Espanyola (ICTE) i avalat per la Secretaria d&#8217;Estat de Turisme. Este segell reconeix l&#8217;excel\u00b7l\u00e8ncia en l&#8217;atenci\u00f3 al visitant, la professionalitat de l&#8217;equip i la millora cont\u00ednua en la prestaci\u00f3 del servici p\u00fablic tur\u00edstic.<\/strong><\/p>\n<p>L&#8217;informe de l&#8217;auditor destaca que els servicis tur\u00edstics municipals no sols mantenen els est\u00e0ndards exigits, sin\u00f3 que continuen avan\u00e7ant en innovaci\u00f3, accessibilitat i gesti\u00f3 digital.<\/p>\n<p>El regidor de l&#8217;\u00e0rea, Borja Merino, ha assenyalat que \u201ceste reconeixement \u00e9s el resultat de l&#8217;esfor\u00e7 diari i de la gran implicaci\u00f3 de l&#8217;equip. Estem molt satisfets amb els resultats de l&#8217;auditoria i continuarem apostant per la innovaci\u00f3 i la millora cont\u00ednua en benefici tant dels visitants com dels nostres ve\u00efns.\u201d<\/p>\n<p><strong>Principals punts forts assenyalats en l&#8217;auditoria<\/strong><\/p>\n<p>L&#8217;auditoria realitzada pel ICTE destaca una s\u00e8rie de punts forts que caracteritzen la gesti\u00f3 de les Oficines de Turisme de Santa Pola:<\/p>\n<ul>\n<li>Elevat nombre d&#8217;activitats i accions promocionals, destacant la difusi\u00f3 del v\u00eddeo \u201cSal amb Santa Pola\u201d.<\/li>\n<li>Prestaci\u00f3 de servici presencial i no presencial, amb especial reconeixement a la gesti\u00f3 d&#8217;atenci\u00f3 al visitant a trav\u00e9s del correu electr\u00f2nic i les millores en l&#8217;\u00e0mbit digital, com la implantaci\u00f3 d&#8217;un planificador de rutes basat en Intel\u00b7lig\u00e8ncia Artificial.<\/li>\n<li>Consolidaci\u00f3 del projecte DTI (Destinaci\u00f3 Tur\u00edstica Intel\u00b7ligent), desenrotllat al costat de Segittur i Invattur, aconseguint un alt grau de compliment.<\/li>\n<li>Gesti\u00f3 de les visites guiades, amb excel\u00b7lents resultats en les enquestes de satisfacci\u00f3.<\/li>\n<li>Ferm comprom\u00eds amb l&#8217;accessibilitat, adaptaci\u00f3 de la web de turisme, implantaci\u00f3 del bot inclusiu Paula, planificador de rutes accessible i la instal\u00b7laci\u00f3 de 50 codis Navilens.<\/li>\n<li>Gesti\u00f3 efica\u00e7 de xarxes socials i campanyes de promoci\u00f3.<\/li>\n<li>Optimitzaci\u00f3 del sistema documental mitjan\u00e7ant la implantaci\u00f3 de la plataforma Gestiona per al registre d&#8217;entrades i eixides.<\/li>\n<li>Control eficient de l&#8217;estoc de fullets informatius.<\/li>\n<li>Qualitat en la revisi\u00f3 interna, amb una completa mem\u00f2ria anual i auditories internes peri\u00f2diques.<\/li>\n<li>Implicaci\u00f3 i alta qualificaci\u00f3 del personal de les oficines de turisme, valorat com un dels pilars fonamentals del sistema.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Les Oficines de Turisme de Santa Pola han superat amb \u00e8xit l&#8217;auditoria de seguiment per a la renovaci\u00f3 del distintiu Q de Qualitat Tur\u00edstica, atorgat per l&#8217;Institut per a la Qualitat Tur\u00edstica Espanyola (ICTE) i avalat per la Secretaria d&#8217;Estat de Turisme. Este segell reconeix l&#8217;excel\u00b7l\u00e8ncia en l&#8217;atenci\u00f3 al visitant, la professionalitat de l&#8217;equip i [&hellip;]<\/p>\n","protected":false},"author":96,"featured_media":46378,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[589],"tags":[1301,1669],"class_list":["post-46380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-turisme","tag-oficines-de-turisme","tag-q-de-qualitat-turistica"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les oficines de turisme de Santa Pola renoven amb \u00e8xit la Q de Qualitat Tur\u00edstica - Ajuntament de Santa Pola<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/santapola.es\/ca\/les-oficines-de-turisme-de-santa-pola-renoven-amb-exit-la-q-de-qualitat-turistica\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les oficines de turisme de Santa Pola renoven amb \u00e8xit la Q de Qualitat Tur\u00edstica - Ajuntament de Santa Pola\" \/>\n<meta property=\"og:description\" content=\"Les Oficines de Turisme de Santa Pola han superat amb \u00e8xit l&#8217;auditoria de seguiment per a la renovaci\u00f3 del distintiu Q de Qualitat Tur\u00edstica, atorgat per l&#8217;Institut per a la Qualitat Tur\u00edstica Espanyola (ICTE) i avalat per la Secretaria d&#8217;Estat de Turisme. 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